NEWLY REVISED! Standards for Excellence -- a guide for upgrading the services of pregnancy care centers, maintaining the highest ministry standards, and building a solid future -- has been revised and updated. Peruse the table of contents below and click here to order.

TABLE OF CONTENTS

The PCC Assessment Tool - PCC  leaders who care about excellence ask hard questions and evaluate what might be lacking in a center's structure and operation. Download the PCC Assessment Tool -- FREE OF CHARGE -- and start your analysis today!

Section 1: Foundational Documents

• Standards of Operation
• Mission Statement
• Vision Statement
• Statement of Faith
• Articles of Incorporation
• Constitution and Bylaws
• Tax-Exempt Status
• State Sales Tax-Exemption
• License(s) to Solicit Funds
• Policies and Procedures Manual (NEW)
• Employee Handbook (NEW)

Section 2: The Board of Directors

• Board Governance Standards and Principles (NEW)
• Board Member Responsibilities and Duties
• Recruiting Board Members
• Limiting Board Members’ Terms of Office
• Resignation/Removal from Board (NEW)
• Strategic Planning

Section 3: Financial & Fundraising Integrity

• Finance Guidelines
• The Development Mindset
• Requesting Support
• Communicating with Donors and Others
• Security & Privacy of Electronic Donor Records (NEW) 
• Online Donations and Other Transactions (NEW)
• Grant Proposals (NEW) 
• Insurance Coverage for Your PCC (NEW)
• Additional Financial Information/Policies (NEW)
• Church Relations (NEW)

Section 4: The Facility

• Considerations for Choosing a Location for the PCC
• Choosing a Facility for the PCC
• Hours
• Decorating the PCC’s Interior and Exterior
• Choosing a Name for the PCC
• Signage
• Advertising (updated to include website and social networking practices)
• Satellite Facilities (NEW)

Section 5: Staffing & General Operations (NEW)

• Job Analysis
• Job Descriptions
• Recruitment
• Reviewing Resumes
• Candidate Selection
• Conducting Interviews
• Conducting Reference Checks
• Conducting Background Checks
• Pre-Employment Testing
• Facilitating the Selection Process
• Making Job Offer
• Resume/Application Receipt Acknowledgements and Employment Rejection Letters
• Training
• Orientation
• Ongoing Training
• Personnel Files
• Required Employee Postings for Federal & State Labor Laws
• Attendance Records
• Chain of Command
• Staff Evaluations
• Other Evaluations
• Performance Recovery Plans
• Disciplinary Action and/or Corrective Action
• Termination
• Conflict Resolution: Grievance & Complaints
• Mediation
• Spiritual Life
• Exit Interview
• Media
• Guidelines for Political Activity
• Dress Code
• Health & Safety
• Harassment
• Standards and Safeguards for Sexual Misconduct
• Volunteer Appreciation

Section 6: Client Services

• Client Rights
• Scope and Limitation of Service
• Client Assessment
• Advising
• Client Education
• Evangelism
• Pregnancy Tests
• Telephone
• Material Distribution
• Follow-Up, Tracking Outcomes
• Referrals
• Adoption
• Abortion and Abortifacients
• Exit Survey & Complaints
• Closure of Client-Volunteer Relationship
• Client Records
• Release of Client/Patient Records
• Serving with Excellence
• Section 7: Other Services
• Abstinence-Only Education Program (NEW)
• Medical (with many new portions)
• Post-Abortion Ministry (NEW)
• Ministry to Men (NEW)

Section 8: Appendices

• Risk Management
• The Americans with Disabilities Act (ADA)
• The Occupational Safety & Health Act (OSHA)
• Reporting Abuse
• Suicide Risk Factors
• When It Is/IsNot Appropriate to Share the Gospel
• Minor’s Ability to Consent to an Ultrasound Examination and Pregnancy-Related Services
• Consumer Product Safety
• Fundraising Guidelines
• Insurance Coverage for Your PCC (NEW)
• Useful Websites (NEW)
• Pure Intimacy (NEW)
• Top 10 Mistakes Made by an Abstinence Educator (NEW)
• Qualities of a Successful Abstinence Educator (NEW)

Section 9: Sample Forms

• Job Description Template
• Job Description for a PCC Chief Executive
• Job Description for a Center Director (NEW)
• Job Description for a Client Services Director (NEW) 
• Job Description for a Medical Director (NEW) 
• Job Description for a Nurse Manager (NEW) 
• Job Description for a PCC Client Advocate Volunteer
• Job Description for a Development Director (NEW) 
• Volunteer Recruitment (NEW)
• New Volunteer Orientation & Experience Checklist
• Employment Application (NEW)
• PCC Volunteer Application
• Personnel Reference Questionnaire (NEW)
• Sample Job Offer Letter (NEW)
• Resume/Application Receipt Acknowledgement and Employment Rejection Sample Letters (NEW)
• Employee Information & File Checklist
• PCC Statement of Faith
• Standards of Operation
• Statement of Commitment to the PCC
• Employee Confidentiality Agreement
• PCC Conflict of Interest Resolution Certificate (NEW)
• Acknowledgement of Receipt of Policies and Procedures Manual (NEW)
• Acknowledgement of Receipt of Employee Handbook (NEW)
• PCC Chief Executive Performance Evaluation
• PCC Volunteer Evaluation
• Employee Handbook Policies (NEW)
• Board Member Application
• Board Member Commitment Pledge
• Board Policies (NEW)
• Board Meeting Minutes Template (NEW)
• PCC Board Member Self-Evaluation
• Incoming Mail Cash/Check Verification (NEW)
• Personal Expense/Reimbursement Form
• Check Request Form (NEW)
• Gift In-Kind Receipt (NEW)
• Equipment Borrower’s Agreement (NEW)
• Records Retention Policy (NEW)
• Policies & Procedures Manual (NEW)
• Permissions to Use Photo, Quote, or Personal Statement
• PCC Record of Complaint
• Authorization for Release of Health Information Pursuant to HIPPA (NEW)
• Authorization to Release Information Form (NEW)
• Abuse/Neglect Reporting Form
• Client Information Sheet (updated)
• Client/Child’s Rights Parent Letter (NEW)
• Client Rights Letter (NEW)
• Patient Notice of Intent Form (NEW)
• Pregnancy Test Verification Form
• Video Release Form
• Scope and Limitation of Services Document
• Furniture, Equipment & Food Release Form
• Community Assessment Survey (NEW)
• Client Exit Survey
• Abstinence Program Parent Letter (NEW)
• Abstinence Program Parent Note (NEW)
• Abstinence Program Educator Evaluation (NEW)
• Abstinence Program Student Feedback Survey (NEW)
• Abstinence Program Parent Feedback Survey (NEW)
• Post-Abortion MInistry Facilitator Evaluation (NEW) 
• Post-Abortion Ministry Feedback Survey (NEW) 
• Men's Program Facilitator Evaluation (NEW) 
• Men's Program Feedback Survey (NEW)